Last Updated: 6/28/2026
Custom & Personalized Items — Final Sale
Because custom items (anything with a name, saying, or other personalized text cast into the piece) are made specifically for you, these items are final sale and cannot be returned or refunded once production has begun, except in the case of a defect or production error on our part (see below).
Non-Custom Items — 30-Day Returns
For standard, non-personalized items, we accept returns within 30 days of delivery, as long as the item is unused and in its original condition.
- Return shipping is at the customer’s expense, unless the return is due to our error (wrong item shipped, defective product, etc.)
- Once we receive your returned item, we’ll issue a refund to your original payment method within [FILL IN: e.g. “5-7 business days”].
- To start a return, contact us at [FILL IN: support email] with your order number.
Defective or Damaged Items — Always Covered
This applies to every item we sell, custom or not. If your piece arrives damaged, defective, or significantly different from what you ordered (for example, the wrong name was cast), contact us at info@forgedlynk.com within 14 days of delivery with a photo of the issue. We’ll replace it or refund you at no cost to you — including return shipping, if we need the original item back.
What’s Not Covered
Items damaged after delivery due to misuse
Buyer’s remorse on custom items
Normal wear and tear over time (pewter develops a natural patina with age — this is expected, not a defect)